Position Profile:

Development , design, implementation, maintenance, administration and delivery of support services to all technology users in the hotel, ensuring technology is used for optimum efficiencies, maximizing Team Member, Guest and Owner satisfaction.

·       Analyze user needs, develop, document and implement a strategic Information Technology plan as part of hotel pre-opening

·       Continuously review user needs, hotel, vendors and industry for new opportunities to use technology to improve efficiency and service, including available software upgrades

·       Provide training and support to all hotel users of Oetker Collection systems, hardware, software, networks and provide reasonable solutions to user challenges and concerns

·       Plan, install, configure and administer network devices; diagnose, troubleshoot and resolve communication, hardware and operating system problems; implement, and monitor system security procedures, ensuring minimum downtime/inconvenience

·       Complete and maintain system backups, integrity of tapes and archives, ensuring proper controls are in place to safeguard systems and data

·       Audit and manage technology assets and maintain accurate, up-to-date inventory of all products, warranties and licenses, make support calls if required  and perform periodic preventative maintenance to ensure product reliability and availability

·       Manage technology projects, as assigned and take responsibility for project development, completion, implementation and training as required

·       Ensure compliance to all hotel policies, procedures, programs especially software licensing agreements which must be maintained an orderly system

·       Liaise with Corporate office to ensure LPA systems are in compliance and fully integrated with Oetker Group requirements

·       Maintain positive communication with all departments in the hotel, interacting with team members as internal customers and stay well informed of major hotel activities

• Technical Competence – Demonstrates exceptional ability to operate, program, administer and troubleshoot Microsoft Windows operating systems, email systems and antivirus, firewalls, basic and advanced networking skills, workstations, laptops, printers, servers and networking hardware and software components 

• Technology Proficiency – Up to date knowledge on relevant hotel point of sale technology, property management systems, networking, software, hardware applications 

• Problem Solving – Able to easily diagnose technical problems, work calmly in a fast-paced high pressure environment, prioritize, troubleshoot, respond to changing business requirements 

• Organizational skills– Able to manage multiple needs/tasks in an organized, efficient, methodical and thorough manner especially at pre-opening stage, demonstrating superior administrative and time management skills 

• Internal customer service excellence  - User focused, attention to detail with regards to client satisfaction, strive for service excellence in all relationships 

• Minimum 3 years previous work experience in a similar capacity mandatory, preferably in an international world-class brand hotel/hospitality environment 

• Full familiarity with Microsoft Office products 

• Certificate in Computer Engineering Technology Program, minimum 

• Flexible schedule and availability to be on call during weekends and holidays.